4 levels of service solutions, designed to suit your individual needs
- Essential. Coverage that provides 24/7 customer support and basic maintenance.
- Essential Plus+. Coverage that provides 24/7 customer support, basic maintenance and emergency call-outs during working hours.
- Excellence. Coverage that provides 24/7 customer support, maintenance, 24/7 emergency call-outs and replacement components.
- Excellence Plus+. Full coverage that provides 24/7 customer support, maintenance, 24/7 emergency call-outs and spare parts.
Did you know?
We maintain all brands. In fact, 50% of the Schindler maintenance portfolio consists of non-Schindler products or models.
Maintenance services in comparison
| Service Level Offer | Excellence Plus+ | Excellence | Essential Plus+ | Essential |
|---|---|---|---|---|
| Computer Assisted Maintenance Tailored maintenance plan designed to meet your building and equipment requirements | ✓ | ✓ | ✓ | ✓ |
| E-work Tickets Feedback from our trained technicians at each service visit, including the supply of a service report | ✓ | ✓ | ✓ | ✓ |
| Access to 24/7 Customer Service Centre (CSC) Customer Service Centre based in Sydney | ✓ | ✓ | ✓ | ✓ |
| Annual Safety Inspection A full safety check to ensure passenger safety and compliance | ✓ | ✓ | ✓ | ✓ |
| Real-time Data Access to Schindler Ahead ActionBoard - real-time overview of equipment status | ✓ | ✓ | ✓ | ✓ |
| Standard Supplies Supply and use of lubricants and cleaning materials | ✓ | ✓ | ✓ | ✓ |
| Emergency Call-outs Emergency call-outs included during normal working hours | ✓ | ✓ | ✓ | |
| Consumables & Parts Consumable and replacement of components that have failed through normal wear and tear | ✓ | ✓ | ||
| 24/7 Site Attendance Emergency call-outs included 24 hours a day 7 days a week | ✓ | ✓ | ||
| Major Parts and Repairs Completed during normal working hours (eg. ropes, drives and stepchains) | ✓ |