Features and benefits
Predictive Maintenance
Our remote monitoring platform informs our TOC of a potential incident the moment that it occurs.
This allows our CSC to dispatch a technician with a fault diagnosis and parts within minutes, improving equipment reliability, transparency and uptime.
Remote Recovery
When a breakdown is detected, the TOC is informed immediately and analyses the equipment condition and performs a recovery attempt.
With remote recovery, avoid the need to dispatch a Service Technician and unnecessary costs while improving equipment uptime.
Site Visit Avoidance
If a customer reports a fault with their equipment, the CSC will validate the equipment to confirm it is operating. If the unit is running, the call is then cancelled.
With remote monitoring capabilities, avoid the need to dispatch a Service Technician and unnecessary costs while improving equipment uptime.
Hear from some of our real-life customers
Feedback on our remote monitoring capabilities
Did you know?
Did you know that lifts shutdown when they’re getting hot?
With Schindler's remote monitoring capabilities for connected units, our Customer Solutions Centre can remotely detect ‘heat breakdowns’ and confirm it is overheated before dispatching a technician to site, avoiding unnecessary site visits while improving customer satisfaction.