Last update: April 2023
Thank you for visiting one of the websites ("Site" or "Sites") of Schindler Holding Ltd. and/or its affiliates ("Schindler") and your interest in Schindler products and services. Your privacy is important to us, and we want you to feel comfortable visiting our Sites. In view of this, we have created this Privacy Notice.
The Internet is generally not a secure environment. You acknowledge that the Internet is an open network and can be accessed by anybody. Schindler treats Personal Information in accordance with applicable data protection laws.
This Privacy Notice describes how we collect and further process Personal Information:
(i) when you visit the Sites; or
(ii) when you use our products or services; or
(iii) when you otherwise interact with us,
and the purposes for which Schindler may use, share, or disclose such information.
The term "Personal Information" as used in this Privacy Notice refers to information such as your name, e-mail address, mailing address, or telephone number, etc. that can be used to identify you.
By using Schindler Sites, you consent to the collection, use and disclosure of Personal Information as set forth in this Privacy Notice. If you do not agree to this Privacy Notice, do not proceed to further Schindler Sites.
We collect Personal Information that you provide or make available to us (e.g., by way of e-mail or registration form) or that is needed to provide and/or improve our services to you, to contact you, to conduct research, and to provide internal reporting.
We collect Personal Information about you when you register with us (i.e., by registration form, signing up for a newsletter) or when you voluntarily complete for example customer surveys, provide feedback, participate in competitions, or apply for job vacancies by posting your curriculum vitae on our on-line recruitment Sites.
We also collect Personal Information from you when you call our call centres for general inquires or in emergency situations. In these situations, the Personal Information collected includes your first and last name and your contact details.
If you choose to withhold any Personal Information requested by us, it may not be possible for you to gain access to or use certain parts, services, or functions of the Sites and for us to respond to your query.
We also collect information about your website usage information by using cookies. For details, please refer to the Cookies and Web Analytics/Opt-out section of this Privacy Notice.
Finally, by using our website, certain technical and other information is automatically disclosed by your computer to and logged by us (such as your network address, the type of your browser, the site that referred you to our site) for operational and security purposes, and to better understand the usage of our websites.
Your Personal Information will be used for the purpose indicated in this Privacy Notice at the time of collection, that is evident from the circumstances, or that is provided for by law. It will be used to administer, support, and obtain feedback on the level of our services and to prevent breaches of security, the law or our contract terms.
Further we may use your Personal Information to provide you with information about products or services you may request. We also may use it to market products and services which we think may be of interest to you (including by way of e-mail), or to communicate with you. If you wish to opt-out from receiving such communication, please inform firstname.lastname@example.org.
Any communication or material you transmit to Schindler by electronic mail or other electronic device, including any data, questions, comments, suggestions, or the like will be treated as non-confidential and non-proprietary. You agree that Schindler may use such communication or material for the purposes outlined above.
As Schindler is a global and worldwide acting company, we may disclose your Personal Information to other Schindler affiliates worldwide that may use such Personal Information for the purposes listed in this Privacy Notice, but also agree to treat it in accordance with this Privacy Notice. Your Personal Information may therefore be transferred to countries with a different level of data protection than the country from where you have submitted your Personal Information.
Your Personal Information may be disclosed to third parties if we are required to do so because of applicable law, legal proceedings or responding to court, law enforcement, governmental or other legal requests, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad, or because of an overriding interest of Schindler. We will not rent or sell your Personal Information to third parties.
Your Personal Information may also be disclosed to third parties, including abroad, who act for us or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected. Your Personal Information may be lawfully processed by third parties for services delivery (e.g., evaluating the usefulness of the Sites, marketing, data management or technical support). These third parties may only process your Personal Information in the same way as Schindler is permitted to process it.
This Privacy Notice applies only to Schindler Sites, and not to websites owned by third parties. We may provide links to other websites which we believe may be of interest to you. However, due to the nature of the internet, we cannot guarantee the privacy standards of such websites or assume responsibility for the contents of websites other than Schindler Sites.
This Privacy Notice is not intended to be applicable to any linked, non-Schindler website. Whenever you open a link to other websites, you should exercise caution and read the privacy policies of the website in question.
When you visit one of our Sites, we may store some data on your computer in the form of a "cookie". A "cookie” is a small piece of text that a website places in the cookie file of your browser and that allows the Sites to recognize your personal computer next time you visit the Sites.
This means that when you visit one of our Sites, our web server automatically records your IP address, the website from which you came onto our Sites and the type of browser software you are using. It also records which Sites you visit, on what date and for how long. Such information is used to help us improve the contents of the Sites and to compile, for internal and market research purposes, anonymous aggregated statistics about the use of our Sites.
Please ensure that your computer setting reflects whether you accept cookies or have disabled or deactivated them. You can set your browser to warn you before accepting such tracking technology, or you can also set it to refuse such devices. The specific instructions can be found in the manual of your browser. However, please be aware that disabling or deactivating of such devices may result in a reduced availability of the services provided by our Sites, or parts of our Sites may no longer function correctly.
Social Bookmarks (for example Facebook, Twitter or LinkedIn) allow users of certain social media platforms to post links of selected Schindler Sites on their corresponding social media profile in order to bookmark them or share them with their social media contacts.
Schindler Sites may contain Social Bookmarks which are identifiable by means of respective share buttons. Opening one of our Sites may result in Social Bookmarks setting cookies on your computer and, if you have subscribed to a social media platform, permit its operators to track your usage of the Sites, unless you have disabled or deactivated the acceptance and storage of cookies in your browser settings.
If you use "share" buttons on our Sites you will be directed to websites controlled by AddThis and ShareThis. We have no control over the cookies that AddThis and ShareThis set when you use their services. However, you can opt out of addthis.com cookies and sharethis.com cookies.
If you use Social Bookmarks you will be sending identifiable information to the respective social media platform. Any comments or activity arising from persons using Social Bookmarks is not controlled or endorsed by Schindler and Schindler shall not be held responsible or liable for such. Persons who share Schindler’s content via Social Bookmarks are not authorized to speak for or represent Schindler. Their views and opinions must be strictly regarded as their own and not Schindler's.
Our Sites use Google Analytics and Adobe Analytics and Adobe Target.
Google Analytics and Adobe Analytics are used to measure Sites usage, collect non-identifiable and to aggregate information to improve the contents of our Sites or to compile, for internal and market research purposes, anonymous aggregated statistics about individuals using our Sites. The relevant data is provided to us by Google and/or Adobe in the aggregate (i.e. individual users are not identified) and allows us to better understand our Sites’ audience.
By way of example, the Google Analytics and/or Adobe Analytics features implemented by us allow us (i) to evaluate and generate reports on certain demographic, behavioral, and interest metrics of users collected by Google, and (ii) to create advertising remarketing audiences and campaigns based on such metrics, which may be segmented into aggregated groups.
In addition, our Sites uses Adobe Target to personalize your experience on our Sites. Adobe Target does not store your IP address or any personal information. IP addresses are used only by Adobe Target during your visit of our Sites.
If you do not wish to have your visits on our Sites tracked by Adobe Analytics, you can opt-out by using the following Link: Opt-out of from Adobe Analytics.
Similarly, you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://adssettings.google.com.
You may opt-out from Adobe Target by using the following Link: Opt-out of from Adobe Target.
Our Sites may use additional marketing tools and technologies. These tools allow us to monitor the web activity of leads and customer contacts so that we can identify the topics they are interested in and pre-qualify leads for sales. These tools also help us to understand which topics might be relevant in a sales conversation or which content to provide. If you do not wish to you have visits on our Sites tracked by our marketing tools, you can opt-out by using the following link:
Schindler uses appropriate security measures in order to reasonably protect your Personal Information against unauthorized access or alteration, accidental or intentional manipulation, loss and destruction. Personal Information is destroyed or de-identified when no longer needed in accordance with the requirements of the Archives Act 1983 (Cth).
If you have any questions about our Privacy Notice or Personal Information we hold about you please contact us at:
Schindler Lifts Australia Pty Ltd is the legal entity that is responsible for this Site.
Specifically, you can contact us:
In the event you are not satisfied with our response to your request or complaint, you can lodge a complaint with: